This unit focuses on the operational routines, time-management strategies, and customer-facing procedures that occur at the start of a business day. Students will practice creating and executing opening checklists, scheduling tasks, and measuring small-business process efficiency to prepare for developing a comprehensive business plan in Unit 4.
Learning Objectives
- Analyze typical opening-day tasks and prioritize them by impact on customer experience and operational readiness
- Apply time-management and scheduling techniques to create a detailed opening-day timeline for a small business scenario
- Demonstrate an effective opening checklist and customer service interaction through a simulated opening routine
- Evaluate opening procedures using simple performance metrics (e.g., customer wait time, task completion rate) and recommend at least two improvements
Curriculum
- 1 Section
- 1 Lesson
- 30 hours
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- Unit 3 — Opening Operations & Time Management1
Instructor
Free
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