Enterprise Back‑Office Automation

This unit explores enterprise‑scale automation with a focus on back‑office systems, enterprise‑grade platform capabilities, and real business use cases (automated cash reconciliation and deal desk). Students will learn how IT roles, governance, and cross‑functional collaboration create a central nervous system that unites teams, reduces risk, and drives measurable business outcomes.

Learning Objectives

• Analyze enterprise automation use cases (automated cash reconciliation and deal desk) to identify process improvements, cost/time savings, and risk trade‑offs
• Evaluate enterprise‑grade platform characteristics and back‑office capabilities required for scalable, secure automation and articulate how they support organizational goals
• Apply cross‑functional strategy principles to design a high‑level implementation plan that unites teams through a common automation platform and defines roles, governance, and success metrics
• Demonstrate leadership and collaboration behaviors by proposing IT and business coordination practices that mitigate implementation risks and promote adoption across the enterprise