This unit examines AI-enabled partner-based value management (AI-PBVM) and how it connects to customer success across three types of ecosystem partners. Students will learn to map customer success workflows, identify integration touchpoints and challenges, and evaluate AI-driven opportunities to improve partner and customer outcomes in preparation for operational implementation in the next unit.
Learning Objectives
- Analyze the roles and value exchanges of three types of ecosystem partners and how each contributes to AI-enabled partner-based value management (AI-PBVM)
- Apply AI-PBVM concepts to design a partner engagement plan that maps customer success touchpoints and measurable value outcomes for a given business scenario
- Demonstrate integration of customer success workflows with value management by creating a workflow diagram and documenting key integration challenges and mitigation strategies
- Evaluate the impact of AI on customer success performance and propose a practical roadmap with ethical and operational considerations for implementing AI-powered customer success improvements
Curriculum
- 1 Section
- 11 Lessons
- 30 hours
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- Unit 3 — AI-Powered Value and Customer Success11
- 1.1AI-Enabled Partner-Based Value Management (AI-PBVM)20 mins
- 1.2Value Management for Three Types of Ecosystem Partners20 mins
- 1.3Conclusion20 mins
- 1.4Notes20 mins
- 1.5What Is Customer Success and Why You Should Care?20 mins
- 1.6Understanding the Customer Success Workflow20 mins
- 1.7Better Together: Combining Customer Success and Value Management20 mins
- 1.8The Challenge of Integrating Value Management and Customer Success20 mins
- 1.9Touchpoints: Where Value Management Meets Customer Success20 mins
- 1.10AI: Changing the Customer Success Game20 mins
- 1.11The Future of AI-Powered Customer Success20 mins
Instructor
Free
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