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BMA: Project, Product & Operations
AI-Powered Value and Customer Success
Curriculum
1 Section
11 Lessons
30 hours
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Unit 3 — AI-Powered Value and Customer Success
11
1.1
AI-Enabled Partner-Based Value Management (AI-PBVM)
20 mins
1.2
Value Management for Three Types of Ecosystem Partners
20 mins
1.3
Conclusion
20 mins
1.4
Notes
20 mins
1.5
What Is Customer Success and Why You Should Care?
20 mins
1.6
Understanding the Customer Success Workflow
20 mins
1.7
Better Together: Combining Customer Success and Value Management
20 mins
1.8
The Challenge of Integrating Value Management and Customer Success
20 mins
1.9
Touchpoints: Where Value Management Meets Customer Success
20 mins
1.10
AI: Changing the Customer Success Game
20 mins
1.11
The Future of AI-Powered Customer Success
20 mins
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