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Building and Governing Customer AI
Curriculum
1 Section
21 Lessons
30 hours
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Unit 3 — Building and Governing Customer AI
21
1.1
How Do You Feel?
20 mins
1.2
Sentiment to the Rescue
20 mins
1.3
Recommendation Conversation
20 mins
1.4
Automated Data Collection and Support
20 mins
1.5
Warp Speed Change Management
20 mins
1.6
Listen Up, Listen Well, Listen Soon
20 mins
1.7
Self-Reflective Tool Users
20 mins
1.8
Starting from Scratch
20 mins
1.9
Applied Science
20 mins
1.10
Directors, Actors, and Agents at Work at a Top 3 Fintech
20 mins
1.11
Unintended Consequences
20 mins
1.12
Top-Down Marketing Operations Transformation
20 mins
1.13
Human-AI Collaboration Frameworks
20 mins
1.14
More Data or Better Models?
20 mins
1.15
Automating Machine Learning
20 mins
1.16
Generative AI and Machine Learning Models
20 mins
1.17
Generative AI for Other Data Analysis Tasks
20 mins
1.18
Downside Risks of Democratization
20 mins
1.19
Explainability vs. Predictive Power
20 mins
1.20
New Platforms
20 mins
1.21
Don’t Forget Business Intelligence
20 mins
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