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Deploying Trustworthy Customer AI
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30 hours
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Unit 4 — Deploying Trustworthy Customer AI
20
1.1
Deployment: The Final Frontier
20 mins
1.2
Digital Products at CarMax
20 mins
1.3
Data-Driven Cultures
20 mins
1.4
AI Ethics: Central to Customer Relationships
20 mins
1.5
Privacy and Consent: Balancing Needs and Rights
20 mins
1.6
Bias in the Data, Bias in the Model, Bias in the Results
20 mins
1.7
AI Explainability
20 mins
1.8
Security and Accountability in Data Practices
20 mins
1.9
First Step
20 mins
1.10
Yesterday’s Science Fiction
20 mins
1.11
Wake-Up Call
20 mins
1.12
IRL: Agents
20 mins
1.13
Data for Its Own Sake
20 mins
1.14
IRL: Transparency and Trust
20 mins
1.15
Profits vs. Brand vs. Trust
20 mins
1.16
The AI in the Mirror
20 mins
1.17
The Golden Mean
20 mins
1.18
Human–Machine Collaboration
20 mins
1.19
The Board Approves
20 mins
1.20
IRL: The Future of Customer AI
20 mins
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