This unit introduces core concepts of hyperautomation and conversational AI, separating practical capabilities from marketing hype and common misconceptions. Learners examine the implications of operating without a design strategy and prepare to apply responsible AI and automation principles in subsequent, more technical units.
Learning Objectives
- analyze the core components and typical workflows of hyperautomation systems and distinguish at least three realistic capabilities from hype-driven claims
- evaluate common myths about conversational artificial intelligence by explaining how modern conversational systems function and identifying their technical limitations using evidence
- demonstrate understanding of the risks and consequences of operating without a formal design strategy by critiquing a case study and recommending at least two mitigations
- apply principles of responsible AI and automation (ethical, safety, and stakeholder considerations) to produce a concise action plan for a hypothetical automation initiative
Curriculum
- 1 Section
- 5 Lessons
- 30 hours
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Instructor
Free
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