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Hospitality & Tourism
Operations, Marketing, and Compliance
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1 Section
26 Lessons
30 hours
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Unit 3 — Operations, Marketing, and Compliance
26
1.1
Hardware (the Old-Fashioned Variety)
20 mins
1.2
Creating an Advertising Plan
20 mins
1.3
Setting Up Policies to Live (or Die) By
20 mins
1.4
Taking Precautions to Protect Your Customers and Staff
20 mins
1.5
Turning Unsatisfied Guests into Repeat Customers
20 mins
1.6
Evaluating and Using Feedback
20 mins
1.7
I Can Trust My Brother-in-Law
20 mins
1.8
Free Pie Guy
20 mins
1.9
Putting It All Together
20 mins
1.10
Keeping an Eye on the Enemy
20 mins
1.11
Selling Your Plan: The Unwritten Part of Your Business Plan
20 mins
1.12
Getting a Loan
20 mins
1.13
Getting Permits and Licenses
20 mins
1.14
Choosing Your Menu Format
20 mins
1.15
Keeping Service Support Close
20 mins
1.16
Acquiring Your Kitchen Equipment
20 mins
1.17
Get with the (Beverage) Program: Providing Liquid Refreshment
20 mins
1.18
Hiring Foreign Nationals
20 mins
1.19
Processing Payments
20 mins
1.20
Creating a Compelling Restaurant Website
20 mins
1.21
Offering Benefits
20 mins
1.22
Providing a Pest-Free Place
20 mins
1.23
Making Social Media Work for You
20 mins
1.24
The Neighbors Will Love Me
20 mins
1.25
Rat-atouille
20 mins
1.26
Developing and Implementing Your Battle Plan
20 mins
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