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BMA: Career, Entrepreneurship & Communication
Workplace Communication, Etiquette, and Conflict
Curriculum
1 Section
9 Lessons
30 hours
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Unit 3 — Workplace Communication, Etiquette, and Conflict
9
1.1
You’ve Got Mail: Communicating Electronically
20 mins
1.2
Taking Advantage of the Spotlight: Giving Effective Presentations
20 mins
1.3
Understanding Office Politics
20 mins
1.4
Preventing Problems with Business Etiquette
20 mins
1.5
Staying Cool When Conflicts Arise
20 mins
1.6
Dealing with Difficult Bosses and Co-Workers
20 mins
1.7
Handling Conflict Constructively
20 mins
1.8
Serving Your Customers and Hurdling Challenges
20 mins
1.9
Managing Ethical Dilemmas at Work
20 mins
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