Outlook 365 Foundations

This unit introduces core Microsoft Outlook 365 skills and workflows across desktop, web, and mobile interfaces. Students will learn to set up accounts, navigate the interface, manage email, contacts, calendar, and tasks, and configure settings and integrations to establish efficient personal and professional workflows that prepare them for advanced productivity and automation topics in subsequent units.

Learning Objectives

• Analyze and compare Outlook 365 access methods and account/provider options (desktop app, Outlook on the web, and mobile) to determine the appropriate configuration for a given user scenario
• Configure and customize Outlook interface elements and module settings (ribbons, views, unified inbox, folders, and item creation options) to optimize productivity for assigned tasks
• Create and manage core Outlook items—compose and send messages, organize mail with folders/flags/search folders, enter and schedule contacts, calendar events, meetings, and tasks, and use merge templates and mailing labels as required
• Integrate and evaluate external resources and support options (Google Calendar sync, domain name considerations, import/export of contacts, and built-in help/support) to maintain synchronization, backup, and user support workflows