Persuasion, Negotiation, and Team Communication

This unit develops advanced workplace communication skills for persuading audiences, negotiating outcomes, and managing team interactions. Students will practice conflict resolution, crisis messaging, inclusive communication, interviewing, and channel selection to prepare for leadership and administrative responsibilities in office settings.

Learning Objectives

• Analyze audience, context, and purpose to design persuasive presentations using Monroe’s Motivated Sequence while avoiding common persuasive mistakes
• Apply negotiation tactics, conflict-management strategies, and de-escalation techniques to resolve workplace disputes and manage complaints and crisis communications
• Demonstrate inclusive and respectful communication practices—addressing DEI, avoiding assumption language, acknowledging contributions, and adapting messages across channels including virtual and synthetic media
• Evaluate and implement advanced listening, feedback, performance-review, interviewing, and team-management practices to keep teams on track and improve workplace performance